At Caroline Hikes, we want you to feel confident with every purchase. If you are not satisfied with your order, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
The item you received is damaged, defective, or incorrect.
The request is made within 1–3 days of receiving the item.
The product is unused and in its original packaging.
2. How to Request a Return
To initiate a return, please contact us at [email protected] with your order details, reason for return, and clear photos (if applicable). We will review your request and provide return instructions.
3. Refund Process
Refunds are available only for approved return requests. Once we receive and inspect the returned item, we will notify you of the status. Approved refunds will be processed in the original form of payment—cash at the time of collection or delivery adjustment.
4. Non-Returnable Items
Used items, items damaged by misuse, or items returned outside the 1–3 day window will not be accepted.
5. Exchanges
If you prefer a replacement for a defective or incorrect item, please let us know when submitting your return request. We will do our best to accommodate based on available stock.
6. Contact Us
For any questions about returns or refunds, please reach out to us at:
📧 [email protected]